Frequently Asked Questions

For standard shipping, you should receive your order within 7-10 business days. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.

For Faster or Fastest shipping, our Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-2 business days of the estimated 'faster/fastest' delivery date, we do not guarantee delivery on the estimated date shown during checkout.

All orders placed before 11 AM PST, will ship out the same day, any order placed after will ship the following business day. Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email with tracking once shipped.

Products from the same order are often shipped from different warehouses. This does not affect your shipping cost but may require the order to be delivered in multiple packages and the shipping time may vary. You can also check the status of your order by logging into your account.

You may return your order for a refund or replacement to Clothing Shop Online within 30 days of the purchase date by visiting the return policy.

We highly recommend saving the receipt or tracking details verifying the return of your goods. If you have a problem or discrepancy (including shortages, damages, etc.) with an order contact us within 72 hours of receiving the goods.

Please note we are not able to accommodate any style, color, or size swap or exchange requests via a replacement order. Items that have been printed, washed, decorated and masks which are final sale items are not eligible for return.

Our warehouse typically takes between 5-7 business days to process a return after being received. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed.

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click to Track My Order to check the status of your order.

Please note that Urbanellow is not responsible for stolen packages.

As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the return policy if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.

We have 8 different warehouses across the U.S. in order to get your items to you as fast as possible! However, sometimes products from the same order are shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time or carrier by shipment invoice may vary.

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.

Urbanellow currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal and Affirm.

Unfortunately, as a traditional e-retailer we do not support tax exemptions. We recommend purchasing through an apparel wholesaler to better meet your exemption needs.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone or our Contact Us page, so that they can work to get you your goods as soon as possible. Phone support is available Monday-Friday from 8 am-5 pm PST (949)-287-2385.