Shipping Policy

Effective Date: 10/14/2023

1. Shipping Methods and Timeframes

At Urbanellow, we are committed to providing our customers with a seamless and enjoyable shopping experience. We offer several shipping options to ensure your order is delivered to you in a timely and secure manner. Please note that all timeframes mentioned below are estimated and can vary depending on factors such as your location, product availability, and shipping method.

Standard Shipping (Domestic and International)

  • Domestic: Orders shipped within United States via standard shipping typically take 3-7 business days to arrive.
  • International: Orders shipped outside of United State may take 7-14 business days to arrive.

Express Shipping (Domestic and International)

  • Domestic: For those who need their orders quickly, we offer an express shipping option. Orders shipped within United States via express shipping typically take 1-3 business days to arrive.
  • International: Orders shipped outside of United States via express shipping may take 3-7 business days to arrive.

2. Order Processing

  • Orders are typically processed within 1-2 business days. However, processing times may vary during peak seasons or promotional periods.

3. Shipping Costs

  • Shipping costs are calculated based on the shipping method selected and the destination of your order. Shipping costs will be displayed during the checkout process.

4. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment online.

5. Shipping Restrictions

  • We currently ship to United States and are working on expanding our international shipping options. Please check our website for updates on available shipping destinations.

6. Customs and Import Duties

  • For international orders, please note that you may be responsible for paying customs and import duties in your country. Urbanellow is not responsible for these fees and is unable to provide estimates for such charges. Please check with your local customs office for more information.

7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or additional costs associated with incorrect or incomplete shipping information provided by the customer.

8. Lost or Stolen Packages

  • If your package is lost or stolen after it has been marked as delivered, please contact the shipping carrier directly to file a claim. We recommend keeping a safe place for the delivery of your orders or providing a secure location to prevent theft.

9. Returns Due to Shipping Issues

  • If your order is returned to us due to an incorrect address or any other shipping-related issue, we will contact you to resolve the problem. Additional shipping charges may apply for reshipment.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to contact our customer support team at cs@urbanellow.com or 949-287-2385.

Please note that this shipping policy is subject to change, and we encourage you to review it periodically for any updates. Thank you for choosing [Your Clothing Brand Name], and we look forward to serving you!